Israel Ministry of Health Survey Rates Hadassah Hospital Ein Kerem Emergency Room #1 in Patient Satisfaction

Friday, Apr 1 2016

Renee Young, National Public Relations
(212) 303- 8140


Survey of Over 10,000 ER Patients in 26 Hospitals Conducted Over 4 Months

April 1, 2016 NEW YORK— Hadassah Hospital Ein Kerem Emergency Room in Jerusalem has been rated #1 with a 63% for patient satisfaction, according to a Ministry of Health survey, announced Ellen Hershkin, National President, Hadassah, The Women’s Zionist Organization of America, Inc. (HWZOA). The national survey of over 10,000 ER patients was conducted from May-August, 2015 and asked respondents about the level of satisfaction they had with the ER services received. Twenty-six Israeli hospitals, divided into categories (major/medium/small), were evaluated.  Hadassah Ein Kerem’s 63% satisfaction rate led the major hospital category, followed by: Sheba Hospital (55.3%); Ichalov Hospital (55.1%); Rambam Hospital (49.4%); Soroka Hospital (47.4%). The Israel Ministry of Health patient satisfaction survey will now be conducted bi-annually.

Survey questions covered the following ER topics: length of waiting time; respectful attitude from the ER staff during the stay; clarity of medical information and evaluation; continuity of treatment; overall satisfaction with the medical facilities.  Respondents ranged from seniors to parents of small children who had been brought to the ER and survey questions were conducted in English, Hebrew, Arabic and Russian.

Ellen Hershkin noted, “Hadassah Ein Kerem’s ER services are among the finest in the world and the Ministry of Health’s patient satisfaction survey affirms our commitment to providing excellent medical service to all people, building ‘bridges to peace’ across all races, religions and nationalities.”


Hadassah is the largest Jewish women’s organization in the United States. With 330,000 members, associates and supporters across the country, Hadassah brings Jewish women together to effect change and advocate on criticalissues such as medical care and research, women's empowerment, and the security of Israel. Through the Hadassah Medical Organization's (HMO) two hospitals, the world-renowned trauma center and the leading research facility in Jerusalem, Hadassah supports the delivery of exemplary patient care to over a million people every year. HMO serves without regard to race, religion or nationality and earned a Nobel Peace Prize Nomination in 2005 for building “bridges to peace” through equality in medical treatment. For more information, visit www.hadassah.org.


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